Making a Reservation

How to Make a Reservation

Reservation is very important to make sure whether your affairs can be taken or not.

Making Reservation
1.      I would like to reserve	A ticket Business class Day flight
2.      Could Can May	I reserve a table for two for dinner tomorrow?
3.      I	Would like Am going want	to took  single for tomorrow night.

Taking Reservations

Opening Conversations of Receptionist: -        Yes. Sir/Miss/Ma'am, can I help you? -        Good morning, may I help you? -        Lestari Hotel, could I help you?

Hotel Reservation: -        What kinds of room do you need? -        Would you like single or double bed? -        How long will you stay, Sir/Ma’am?

Ticket Reservation: -        What ticket do you want, Sir/Ma’am? -        When will you fly, Sir/Ma’am? -        When will you arrive?

Refusing Reservations: -        I’m sorry to inform you that all rooms/seats/tickets/tables have been reserved. -        I’m really sorry, I’m afraid we cannot make any reservations for you. -        All rooms/seats/tickets/tables have been reserved.

Example

Dialog 1

Reservation clerk        : Star field Travel Agency. Can I help you?

Park Ji-Sung                 : Hello. I'd like to reconfirm my flight, please.

Reservation clerk        : May I have your name and flight number, please?

Park Ji-Sung                 : My name is Park Ji-Sung and my flight number is Elang Airlines 374.

Reservation clerk        : When are you leaving?

Park Ji-Sung                 : On May 11th.

Reservation clerk        : And your destination?

Park Ji-Sung                 : Seoul.

Reservation clerk        : Hold the line, please. … All right. Your seat is confirmed, Mr. Park. You’ll be arriving in Seoul at 4 o'clock p.m. at local time.

Park Ji-Sung                 : Thank you. Can I pick up my ticket when I check in?

Reservation clerk        : Yes, but please check in at least one hour before departure time.

Dialog 2

Receptionist    : Good afternoon, Marcopolo Hotel. May I help you?

Mrs. Siregar    : Yes. I'd like to book a room, please.

Receptionist    : Certainly. When would it be, Madam?

Mrs. Siregar    : May the 11th.

Receptionist    : How long will you be staying?

Mrs. Siregar    : Three nights.

Receptionist    : What kind of room would you like, madam?

Mrs. Siregar    : Er… double with bath. I'd appreciate it if you could give me a room with a view over the valley.

Receptionist    : Certainly, Madam. I'll just check. Yes, we have a room, the 5th floor with a really  splendid view.

Mrs. Siregar    : Fine. How much is the charge per night?

Receptionist    : Would you like breakfast?

Mrs. Siregar    : No, thanks.

Receptionist    : It's Rp984,500 per night excluding tax.

Mrs. Siregar    : That's fine.

Receptionist    : Under what name would you like the reservation, please?

Mrs. Siregar    : Mr. and Mrs. Siregar, that's S-I-R-E-G-A-R.

Receptionist    : Okay, let me make sure I got that: Mr. and

Mrs. Siregar    : Double with bath for May the 11th, 12th, and 13th. Is that correct?

Mrs. Siregar    : Yes, it is. Thank you.

Receptionist    : Thank you for choosing Marcopolo Hotel and have a nice day. Goodbye.

Mrs. Siregar    : Goodbye.