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Senin, 02 Desember 2013
Jumat, 22 November 2013
Henri : We’ve been waiting for two hours, but Ninin hasn’t come yet. It’s impossible she will come.
Johan : Maybe she has something more important to do.
Henri : Do you think so?
Johan : Yes, It’s possible. She never breaks her promise.
Henri : Perhaps she is ill.
Johan : It’s impossible. She looked healthy yesterday
Alwi : The National examination is only a few weeks left. It’s possible for us to prepare more intensively
Diah : Perhaps we should join the study club
Alwi : Yes, it’s one of the best way to do but it’s impossible for me to join the study club
Diah : Why is it impossible for you?
Alwi : It will cost much fare and I have no enough money.
Diah : Maybe I can help you.
Alwi : Is it possible? How can you help me?
Diah : I will lend you some money.
Alwi : Thank you, how kind you are
Making
Reservation
|
|||
1.
I would like to reserve
|
A ticket
Business class
Day flight
|
|
|
2.
Could
Can
May
|
I reserve
a table for two for dinner tomorrow?
|
||
3.
I
|
Would like
Am going
want
|
to took single for
tomorrow night.
|
|
Taking Reservations
|
Opening Conversations of Receptionist:
-
Yes.
Sir/Miss/Ma'am, can I help you?
-
Good
morning, may I help you?
-
Lestari
Hotel, could I help you?
|
Hotel Reservation:
-
What kinds
of room do you need?
-
Would you
like single or double bed?
-
How long
will you stay, Sir/Ma’am?
|
Ticket Reservation:
-
What
ticket do you want, Sir/Ma’am?
-
When will
you fly, Sir/Ma’am?
-
When will
you arrive?
|
Refusing Reservations:
-
I’m sorry
to inform you that all rooms/seats/tickets/tables have been reserved.
-
I’m really
sorry, I’m afraid we cannot make any reservations for you.
-
All
rooms/seats/tickets/tables have been reserved.
|
Making
Reservation
|
|||
1.
I would like to reserve
|
A ticket
Business class
Day flight
|
|
|
2.
Could
Can
May
|
I reserve
a table for two for dinner tomorrow?
|
||
3.
I
|
Would like
Am going
want
|
to took single for
tomorrow night.
|
|
Taking Reservations
|
Opening Conversations of Receptionist:
-
Yes.
Sir/Miss/Ma'am, can I help you?
-
Good
morning, may I help you?
-
Lestari
Hotel, could I help you?
|
Hotel Reservation:
-
What kinds
of room do you need?
-
Would you
like single or double bed?
-
How long
will you stay, Sir/Ma’am?
|
Ticket Reservation:
-
What
ticket do you want, Sir/Ma’am?
-
When will
you fly, Sir/Ma’am?
-
When will
you arrive?
|
Refusing Reservations:
-
I’m sorry
to inform you that all rooms/seats/tickets/tables have been reserved.
-
I’m really
sorry, I’m afraid we cannot make any reservations for you.
-
All
rooms/seats/tickets/tables have been reserved.
|
1. Introducing Oneself
a. To introduce oneself/ yourself in a formal situation you may say:
May I introduce myself? I am Kania/ My name is Kania. I am the Sales Manager.
Let me introduce myself. My name is David. I am English teacher.
Allow me to introduce myself. My name is Siska Ayunigtyas. I am an expert in economic.
b. To introduce oneself in an informal situation you may say:
Hello! My name is Arlina. I am a lecturer.
Hi! I am Terry. I am a new student here.
Excuse me, my name is Tata.
Hello! This is Wena’s speaking (speaking on the telephone)
How do you do? I don’t think we’ve met before. My name is Saskia. I am a dentist.
Examples:
A : Hello, I am Lisa Pribadi. What’s your name?
B : My name is Rani Siregar. How do you do?
A : How do you do?
Teacher : Good morning, boys and girls.
Students : Good morning, Sir.
Teacher : My name is Huda. I am thirty years old. I live at Jalan Ahmad Yani.
X : What is your name?
Y : Lia.
X : How old are you?
Y : I am twelve years old.
X : Where do you live?
Y : I live in Yogyakarta.
2. Introducing Someone to Other People
a. To introduce someone in a formal situation you may say:
I’d like to introduce you to Mrs. Santi.
Dian, let me introduce you to….
Mr. Andi, may I introduce you to….
Mr. Smith, allow me to introduce you to Miss…..
b. To introduce someone in a formal situation you may say:
Rani, this is Alex.
Tedi, I want you to meet Runik.
Oh, Bayu, I’d like you to meet….
By the way, do you know each other? Runik and Tedi.
Examples:
Mr. Surya : Hello, Lusi.
Mrs. Lusi : Hello, Surya.
Mr. Surya : Lusi, this is my new friend, His name is Doni. He is a company director.
Mrs. Lusi : Hi, Doni.
Mr. Doni : Hello, Lusi. How do you do? Nice to meet you.
Mrs. Lusi : How do you do? Nice to meet you, too.
Mr. Yunus: Hi, David. I would like to introduce my brother. His name is Yopi.
Mr. David : How do you do, Yopi?
Mr. Yopi : How do you do? Glad to see you.
Mr. David : Glad to see you, too.
What would you say to make a phone all? Here are some expressions you can use to make a close a telephone call.
To start a phone call:
Hallo.
Hallo. This is Ahmad.
Hallo. Mieke’s speaking.
Brown’s residence.
Hi, this is Tina.
Hi. Is Lucia there?
Hallo. May I speak to Wulan, please?
Hallo. Is this Mrs. Susan?
Indonesian University. Good afternoon.
To close a phone call:
Nice talking to you.
I really have to go now. We’ll talk again some other time.
Can we continue this later?
Can I call you back?
I’ll call you back in five minutes.
Just a moment.
Let’s see the example
Dialog 1
Clerk : National Bank, Personal Department.
Caller : Hallo, may I speak to Mr. Dirgantara, please?
Clerk : just a moment, please.
Dialog 2
Mr. Rudi : Hallo.
Mr. Smith : Hallo, is this Ronald speaking?
Mr. Rudi : No, this is his father.
Mr. Smith : Oh, hallo Mr. Rudi. This is Mr. Smith. Is Ronald at home?
Mr. Rudi : Yes, hold the line a moment, please.
Dialog 3
Kate : Hallo
Brad : Hi. Is Kate there?
Kate : speaking.
Brad : Oh, hi Kate. This is Brad.
Kate : Hi, Brad. What’s up?
Brad : Are you going to bet at home this evening?
Kate : Yes, I am. Why? Is anything urgent?
Brad : No, nothing. I just want to drop in for a minute.
Kate : Ok. What time?
Brad : Around seven. Is that fine?
Kate : how about eight?
Brad : Alright. See you at eight then.
Kate : Bye,
To be a good listener, you have to pay attention to the following things:
Listen carefully to what the speaker is saying.
Show your attention to the speaker.
Give the appropriate response to what the speaker said.
To start conversation, you can greet the person by saying
Hi, how are you doing?
Hallo, how are you?
In the conversation, the person might tell you some information or his/her problem. Here are some expressions you can use to show your attention:
1. Positive responses
I see.
Well, it’s nice.
That’s interesting.
I’m glad to hear that.
2. Negative responses
Oh, what a pity.
How terrible.
I’m sorry to hear that.
That’s too bad.
In the end of the conversation, close it by saying:
Thank you for listening.
Thanks for your suggestion.
Good luck.
See you.
We’ll talk again later.
Example dialog:
Indra : Excuse me, Mr. Budi. I’d like to take a few days off.
Mr. Budi : Why? What’s the matter, Indra?
Indra : Well, my father is ill. He is going to have an operation.
Mr. Budi : Oh, dear. I’m sorry to hear that. How long will you be away?
Indra : I hope to be back next Monday.
Mr. Budi : That’s alright, Indra. And I hope your father gets better soon.
Indra : Thank you, Mr. Budi.
Mr. Budi : Never mind.
We know that people in the world cannot life without the others. People will share any things with others, such as information, education and many things. In doing something, people are not always doing it alone, they sometimes need a help from another one.
Here are some expressions you can use to ask for help:
Could you do me a favor?
Would you be able to…?
Can I ask for your help?
Could you please…?
Would you please?
Response (+)
It means that the people who you ask to help you are going to help you in doing something. They usually say:
Certainly.
Sure, what is it?
Of course.
OK. What can I do for you?
Response (-)
Sometimes people have another business and they cannot help you to do something, they usually say:
I’m sorry I’m busy.
Sorry, but I have to do something else.
I’m very sorry, but I’m afraid I can’t.
Example
Dialog 1
Brian : Can I ask you a favor?
Simon : of course.
Brian : would you be able to return this book to the library for me, please? It’s overdue.
Brian : I’m going there this afternoon.
Simon : thanks a lot.
Brian : you’re welcome. It’s no problem.
Dialog 2
Vani : Can I ask for your help?
Dhea : sure. What is it?
Vani : Could you post these letters for me? I won’t be able to go to the post office this morning.
Dhea : Certainly.
Vani : Thank you very much.
Dhea : no problem.